Help Center
Have a query? Please check this question and answers
You can browse our product categories, select the wooden frameless photo frame you like, click the “Add to Cart” button, and follow the page prompts to complete the checkout process. You need to provide the shipping address and payment information to confirm the order.
Once the order is confirmed, we usually cannot change or cancel the order. If you need to make a change, please contact us by email as soon as possible and we will do our best to help you.
The shipping cost varies depending on the weight and destination of the order. You can check the specific shipping cost on the checkout page. We will try to provide a reasonable logistics solution.
The processing time for the order is usually 3 business days. After shipping, you will receive a confirmation email with a tracking number so that you can check the status of the package at any time.
If you are not satisfied with the purchased product, we accept return requests within 30 days after receiving the goods. Please make sure the product is unused and in its original packaging. For detailed return process, please check our return policy page.
We provide a one-year limited warranty on all products, effective from the date of purchase. If the damage is caused by material or workmanship problems, you can contact customer support to request warranty service.
You can contact our customer service team via email at directborder@timberpic.com. We will respond to your inquiry as soon as possible, usually within 24 hours.