Thank you for choosing www.timberpic.com! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, here is our refund policy:
- Refund Request
If you wish to request a refund, please contact us within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. Refund requests can be emailed to directborder@timberpic.com and our customer service team will guide you through the refund process. - Return Conditions
To ensure a smooth refund, please follow the return conditions below:
Items must be in new condition, unused, with all accessories and original packaging.
Proof of purchase, such as email confirmation or order number, is required.
All personalized or customized products are not eligible for refunds, unless due to quality issues.
- Return Shipping Costs
If the refund is due to our error (e.g., the wrong item was sent or the product was defective), we will cover the return shipping costs. For refund requests for other reasons, the return shipping costs are the responsibility of the customer. - Refund Processing
Once we receive the returned item and confirm that it is in good condition, we will process the refund as soon as possible. Refunds will usually be issued to your original payment method within 5-10 business days after the return is confirmed. Please note that the specific processing time may vary depending on your bank or payment provider. - Refund Rejection
If the item you are requesting a refund for does not meet our return conditions, we will notify you and may ship the item back to you or charge a fee based on the actual situation. - Other Questions
If you have any questions or require further information, please feel free to contact us by email at directborder@timberpic.com. Our customer service team will be happy to help you.
We look forward to you enjoying your shopping experience at www.timberpic.com and hope that you are satisfied with our products!