Thank you for choosing www.timberpic.com! Our goal is to provide you with fast and safe shipping. Here are the terms and policies regarding shipping:
- Shipping Method
We work with professional shipping companies to ensure that your order can be delivered in a timely and safe manner. For orders within Germany, we mainly use local German shipping companies such as DHL and Hermes to provide efficient express delivery services. For standard shipping, it is usually between 6 working days. For international shipping, we will choose the appropriate international logistics partner according to the destination to ensure that your package arrives safely. - Shipping Cost
The shipping cost will be calculated based on the weight, size and destination of your order. You will clearly see the specific shipping cost during the checkout process. Please note that the cost of international shipping may be higher, and the specific amount will be displayed at checkout. - Shipping Time
We usually ship within 3 working days after confirming the order. After the order is shipped, you will receive a confirmation email with the courier tracking number, and you can check the status of your package in real time through the official website of the shipping company. - International Shipping
For international orders, we provide shipping services to multiple countries/regions. Please ensure that the delivery address you provide is accurate to avoid delays. International shipping times vary depending on the destination, but are usually between 12 business days. Please note that international shipments may be delayed due to customs inspections or other unexpected circumstances. - Customs Duties and Taxes
Please note that international shipments may incur customs duties and other import taxes and fees, which are the responsibility of the recipient. We recommend that you check the relevant customs policies before placing an order to understand the possible costs. - Order Tracking
Once your order is shipped, we will provide you with a tracking number. You can easily track the status of your package through the shipping company’s website.
If you have any questions about the shipping process, please feel free to contact our customer service team at directborder@timberpic.com. We are happy to help you!